![]() ![]() Lean User Experience (UX) design is a model for continuous improvement that relies on quick, efficient research to understand customer needs and test new features. Over-planning and refusing to test your assumptions is a waste of time, money, and effort because you will likely need to make changes once your untested plan gets put into practice. Customers might use your product in a way that surprises you, and features that seem obvious to you might confuse them. Your team might be amazing, but you and your colleagues simply can’t experience your product the way your customers do. ![]() Research keeps you from planning in a vacuum. By listening to your users and, focusing on their customer experience you’re less likely to get pulled in the wrong direction. ![]() Have you ever watched your colleagues rally behind a terrible decision? Bad ideas are often the result of guesswork, emotional reasoning, death by best practices, and defaulting to the Highest Paid Person’s Opinion (HiPPO). Research beats assumptions, trends, and so-called best practices. For example, analytics can tell you that customers leave when they reach your pricing page, but only research can explain why. Analytics gives you the ’what,’ but research gives the ‘why.’īig data, user analytics, and dashboards can tell you what people do at scale, but only research can tell you what they’re thinking and why they do what they do.
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